Skip to main content
The online Trailblazer Community becomes read-only Oct 30, 2026, as we move new community conversations to Slack. Read the FAQ
Enhanced Chat Optimization
Badge

Enhanced Chat Optimization

Explore features that improve your Enhanced Chat experience.

Start
+500 points
Intermediate
Administrator
~35 mins
+500 points
Intermediate
Administrator
~35 mins
Verify Your End User and Share Messaging History
~5 mins
Incomplete
Collect Information to Quickly Help End Users
~10 mins
Incomplete
Decide When and How to Present the Chat Button
~5 mins
Incomplete
Send Structured Content to End Users
~5 mins
Incomplete
Message with a Customer
~10 mins
Incomplete

Available on the following trail

Skills you will gain

Complete the badge to build your expertise. Learn More

Skills

Products

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.