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#Queue Email Notification0 diskutieren mit

How to setup queues so that distribution lists and members are notified or not.
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Angela Behm fragte in #Queue
28. Sept. 2021, 17:09
Assign Task Quick Action button then predefine the "Assigned to" a queue

I've created a quick action button on the Account object and want to predefine the Assigned to field.  How can I always assign the task to the same Queue?  #Queue #Predefined Field Value #Salesforce Admin

5 Antworten
  1. Tom Bassett (Vera Solutions) Forum Ambassador
    4. Okt. 2021, 19:09

    Hello

    You can't use the quick action to predefined a lookup field.

    You need to set this after the record is created using a flow or process builder.

    Do you have some kind of criteria you could target for example subject equals "Follow up Account"?

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Jason Rojas (Salesforce Admin bei Baker Tilly) fragte in #Leads
16. Aug. 2021, 21:13
Queues- Send email

Am I correct with regards to Queues for leads that the send email notification feature only works for cases?

 

#Leads  #Queue Email Notification  #Queues  #Queue  #Lead  #Sales Cloud

3 Antworten
  1. Kermit Del Rosario (N/A)
    17. Aug. 2021, 13:09

    Hi Jason,

     

    Are you using Assignment Rule? If yes, you can also include Queue on the Lead Assignment Rule for notification using Email.

     

    Regards,

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Darwin Stephenson (Chief Innovation Officer bei Apkudo, Inc)
29. Juli 2021, 01:25
How to enable queue notifications?

I know this is an odd issue because there are so many support articles written about how to disable this functionality but I actually can't get the default functionality to work:

 

How to enable queue notifications?

 

Cases are being assigned to the Queue via Email-to-Case and the Queue Email is a Google Group with post from Internet  settings enabled. Sending test emails to the google group email itself works and SFDC IP range email deliverability works too (e.g. This email confirms that you can receive email from salesforce.com IP address 13.110.78.239). 

 

  • Case and Lead Objects are added. 
  • Send Email to Members is enabled (but they don't get notifications either).
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