Can anyone please help me with my issue and kindly tell me how to proceed ?
On July 11th 2026, I have a certification exam. I have downloaded and installed OnVUE software.
I tried attempting the exam, But OnVUE software has issues and it was blocked in Access code page. I tried multiple times but it doesn't work for me. Issue is with software not from my side. So kindly look into the issues and allow me to re-attempt the exam in test center.
I paid USD 236 to register for my certification exam. However, due to technical issues with the OnVUE software, I was unable to attempt the exam at all.
Since I could not take the exam because of a problem beyond my control, I kindly request that you investigate this issue and help me resolve it. I would greatly appreciate it if you could allow me to reschedule the exam at no additional cost, as I have already paid the full exam fee.
Thank you for your time and support. I look forward to your prompt assistance and a positive resolution.
I understand the problem, share any proof with them. There are other posts on the community which mentions the Pearson software issue so those can be shared with them.
This is a forum and we are not salesforce employees. We are trailblazers just like you so can't help in refunding requests. Only salesforce support can help you.