* Net Zero Cloud *

Hi Lotus!

This sounds like an interesting initiative, especially as energy transformation brings together Salesforce, Field Service, data, automation, and AI. 

A partner workforce or Trailforce focused specifically on Australian energy use cases could be valuable for sharing practical patterns rather than having each partner solve the same challenges independently. It could cover areas such as agentic AI, field operations, asset management, regulatory requirements, and data/Net Zero Cloud integrations. 

It would also be useful to define a few concrete use cases or best-practice assets that the group could build together and share with the wider community. I’d definitely be interested to hear how others are approaching this in Australia and what collaboration model you have in mind. 

Hi Laine!

Programs and Outcomes can be useful when you need to track more than just individual activities—for example, connecting a sustainability program with its goals, activities, measurable outcomes, and progress over time.

Some potential use cases could include:

• Emissions-reduction initiatives and their target outcomes
• Energy-efficiency programs
• Supplier sustainability programs
• Waste-reduction initiatives
• Tracking targets, milestones, and actual results

I’d be interested in hearing how others are structuring the Program → Activities/Goals → Outcomes relationship in NZC, especially where the outcome needs to be measured over multiple reporting periods. 

If anyone has a real-world implementation example, that would be great to compare. 

Hi Laura!

The timing for new Cornerstone Emissions Factors Hub data to appear in the Net Zero Cloud Marketplace would depend on Salesforce’s update/release schedule and the integration with Cornerstone’s published dataset. 

I haven’t seen a confirmed public timeline for the 2026 Emissions Factors Hub data being added to the NZC Marketplace. If anyone from the Net Zero Cloud product team has an update on the expected availability, that would be helpful. 

In the meantime, it may be worth checking the latest Net Zero Cloud release notes or Marketplace updates for when the new factors are supported.

Hello, 

You can’t reliably infer the correct API names from the UI “Developer Name” or labels because only the actual metadata/API value is used by integrations, and this often differs from what’s shown in Setup; the safest way to get the exact values is to open the field in Setup and copy the picklist value API name directly, or use tools like Salesforce Workbench (via the describe endpoint) or Metadata API/CLI to retrieve the picklistValues.value, since the custom_ prefix is not automatically applied or guaranteed and may not match the system-generated API naming rules, which is why manually

It sounds like you are managing a classic data-entry bottleneck within Salesforce Net Zero Cloud. Manually tracking remaining balances, copying usage figures, and splitting energy balances across multiple Energy Attribute Certificates (EACs) is exactly the kind of repetitive heavy lifting that Salesforce is designed to automate.

Instead of doing this manually, you can automate this entire waterfall distribution process. Here are the best ways to eliminate the copy-pasting and manual math:

1. Use Salesforce Flow (The Native Automation Route)

You can build a Record-Triggered Flow or an Action/Screen Flow to handle the heavy lifting. Salesforce Flow can easily handle the logic you described:

• Automated Fetching: When an Energy Use record is selected, the Flow automatically pulls its usage value—no copy-pasting required.
• Balance Tracking: Out of the box, Net Zero Cloud tracks CreditsAvailableInMwh on the Energy Attribute Certificate Credit record. Your Flow can query the available credits instantly.
• The "Waterfall" Logic: If the energy usage is greater than the first EAC's remaining balance, the Flow can:
  1. Create an Energy Attribute Credit Distribution record using up the rest of the first EAC (bringing its balance to 0).
  2. Calculate the remaining energy balance.
  3. Look for the next available active EAC and automatically apply a second distribution record for the remainder.

2. Leverage OmniStudio (For a Guided UI Experience)

If your team uses OmniStudio (often bundled with Industry Clouds like Net Zero Cloud), you can build an OmniScript.

• This provides a clean, step-by-step wizard where you select the energy records, and behind the scenes, an Integration Procedure handles the exact math and splits the credits across records instantly.

3. Pre-built AppExchange Solutions

If you want to avoid custom building, check the Salesforce AppExchange. There are several sustainability accelerator packages and partner tools specifically built to enhance Net Zero Cloud's certificate allocation and inventory management.

A Quick Note on Reaching Salesforce Support

Just a heads-up that

1. Log into your Salesforce Org, click the Question Mark (?) icon in the top right, and select Get Support or Salesforce Help.
2. Log a Case and request a Premier Support meeting or ask to speak with your Account Executive (AE) or a Success Architect.
3. Tell them you want a brief session to demonstrate your EAC allocation workflow—they love seeing these real-world use cases and can often provide tailored architectural advice.