#Slack Developers토론 중인 항목 12개

Hey Sebastien, 

Not a bug in your API usage, this is a genuine gap. The canvases.edit rename operation with title_content updates the canvas's underlying title, but Slack's channel canvas tab has a separate, independently-set "tab name" property. That tab name gets set once (typically when the canvas is first added to a tab) and doesn't automatically re-sync to the canvas title afterward, which matches exactly what you're seeing: manually clearing the tab name forces it to re-sync, but API-based title renames don't propagate to it. 

I couldn't find any Slack API method (canvases.edit, canvases.sections.lookup, conversations.canvases.create) that exposes or resets the tab name specifically, only the canvas title itself. So this looks like a genuine limitation, not something you're missing, there's no documented API method for touching the tab name independently. 

Worth filing this as a bug/feature request via Slack's developer support, since the manual "clear the tab name" workaround you found is really a UI-only re-sync trigger that has no API equivalent yet. 

Reference:

From what I've been seen so far, SlackCRM on Business+ V2 appears to require both the appropriate Slack subscription and compatible Salesforce licensing, but the publicly available documentation on the setup process and limitations seems quite limited.

For anyone planning a deployment, I would recommend verifying:

• Required Slack and Salesforce license types
• Admin permissions and authentication requirements
• Supported integration features on Business+ versus Enterprise Grid
• Sandbox and testing limitations
• Data retention, storage, and email-related constraints

If anyone from Slack or someone who has already implemented SlackCRM in production could share the official documentation or real-world experience, it would be extremely helpful for the community.

The 8-user sandbox limit is definitely challenging for enterprise-level testing. A common approach is to use the sandbox for functional validation and smaller UAT scenarios, while running large-scale integration and performance testing in a dedicated Enterprise Grid test workspace that mirrors production as closely as possible. Automating repetitive test cases and using test accounts can also help maximize the limited sandbox capacity before deployment.

On a different note, if you're customizing Slack display names or team profiles, tools with fontes de letras can be useful for generating styled text for testing different naming conventions and visual formats.

Hi there! Great questions, happy to help clarify what's available with the customer management feature in the new version of Slack Business+. 

Slack's built-in CRM tools let you build contact records, log customer interactions, and collaborate with your team — all within Slack. Under the hood, it relies on Salesforce Free Edition, which is automatically created when you set up a contact list.  

End-to-end setup process

• Click your profile picture → Preferences → Salesforce → Create New Salesforce Org
• This must be done by a Workspace Owner

Step 2 — Create your contact list 

• Import from Gmail, a CSV file, or build from scratch
• Access via: Home tab → Salesforce section in the sidebar → All Contacts

Step 3 — Assign access 

• Go to Admin → Manage Salesforce Organizations → select your org → Users tab → Add users to Salesforce org
• Up to 100 people can be granted access
• Permission levels are available via a drop-down menu

Key capabilities

• Log customer interactions (calls, emails, meetings) directly from a contact record 
• Share contacts in DMs or channels 
• Auto-sync Google Calendar and email events via Einstein Activity Capture 
• Customize contact fields (add priority, status, and more) 

Known limitations / constraints 

• Access is capped at 100 users
• Runs on Salesforce Free Edition — advanced Salesforce features/configurations beyond what's described in the help article are not part of this offering 

For the full setup walkthrough, check out the official help article: Manage customer contacts in Slack