* Salesforce Field Service *

We have territories and countries under each territory. How do we capture Public Holidays specific to Country under a specific Territory? Should this be done at operating hours or ?

Users are tied to the Primary Territory and some time to a secondary territory. So, anyone in EURAFRIC territory can take up service appointment in any of the countries under Eurafric. And same thing applies to ASIA, Middle East etc.

We want to make sure that we know the public holidays in that country and avoid setting up service Appointments

Hi to all, 

Our field service implementation includes several price books per country. On average there are 5 customers per country and around 15 service providers. For each of them we have a price book. 

All these price books and of course other data are used to build the briefcase. Please note that having a briefcase with all necessary data is very crucial for our organization because we need to work very often offline.  Even with the unlimited license, due to the size of data we exceed the 400000 records limit. Is it possible to build the briefcase only with the standard price book or we need all catalogues?  

Any ideas to reduce records that are repeating like those in price books? 

Thank you in advance, 

Thanasis 

As our org continues to test implementing ESO and the Service Console, it seems that we are having issues with booking appointments when we utilize absence blocks for partial days. If we have a block on a resources schedule say from 8-10am, the book appointment seems to pass on that resource. Not until we manually move an appointment to them does it seem to "open" them to booking. I can book until all resources are full and it will continue to ignore that resource with the absence block. When optimizing, it will move appointments to a resource with a absence on their schedule, just seems the book appointment doesn't see them. Any suggestions?

Hello, 

We've had a request to be able to copy the data of Phone fields within the mobile app and still maintain the ability to click on them directly to make a call (from iOS and Android). I can get this to work on Android by using a formula field to copy the existing phone number field and put it within a "tel:" hyperlink, allows for copying of the phone number and calling directly. 

Unfortunately, that method does not work for iOS. It allows me to click on it directly to call, but I can't copy the data. From what I can see this is just a general limitation of formula fields within the mobile app for iOS, but I just wanted to confirm. I can't move them to just be text fields, as we still need to maintain the ability to click to call. Any additional information would be greatly appreciated.

Previously, simulator builds of SFS mobile were posted here: https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000mkdH50AI

Is there a chance we could get an updated version? (last one was Feb). 

Thanks!

I noticed that the map in the Scheduling Console no longer has the ability to enter addresses. Is there ay functionality to add a "search" feature to it, like the Classic Gantt map had?

I have made custom actions before, but have NOT ventured to the map. 

I would like to run a custom action from a selected Map Polygon (and my action does show up there). 

However, in the VF and Lightning Out components I generated around it, I appear to only be collecting the SA Id(s) surrounded by the polygon on the map at that time. 

Is there any known way - perhaps via "additional parameters" to obtain the Id of the Polygon that was right clicked and the action was run from?   

I think another way of asking my Q is that the docs specify 3 x action types: CustomGanttServiceResourceAction, SA, and RA.  So ... other than running from the map or a polygon on the map, is there no 4th type "CustomGanttPolygonAction"? 

FYI Docs