Einstein Chat Bots | Salesforce Trailblazer Community

Feb 29, 2024, 9:49 PM

I recently created an Einstein bot, I am using OmniChannel to route it. when I set my Status to 'Online', it shows online but on the bottom it still says busy and it does not route the chat correctly.

Could this be due to creating too many messaging Sessions while testing (maybe capacity)? I deleted the messaging sessions records that were created but that did not resolve the issue.

OmniChannel is stuck in busy status

#Omni Channel #Einstein Chat Bots

3 answers

Diego Ezequiel Gerez (Nespon Solutions)
Apr 28, 2025, 7:39 AM
Hello @Muhammad Bajwa
This usually happens when the user you are connecting to OmniChannel does not have the Service Cloud User checkbox checked. Please checked the user settings.

This is the setting.

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Aug 12, 2018, 11:50 AM

how to add chatbot to the Utility bar in lightning App?

Hi All,

I have salesforce chatbot in My org, i would like to add that particular bot into Utility Bar.

Please provide inputs.

2 answers

Dev Modi (Differenz System)
Jul 19, 2024, 9:12 AM
@Somya Srivastava how can i add Einstein bot button in utility item because there is no option of Einstein bot in utility items menu.

#Einstein Platform #Einstein Chat Bots

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Feb 26, 2024, 7:17 AM

how to set Einstein Chat Bot size in Utility item Screen ?

#Einstein Chat Bots

2 answers

Feb 26, 2024, 7:42 AM

@PRITAM GOHATRE

You would use custom CSS within your component to define the size.

CSS:

/* myComponent.css */
.chatWindow {
    width: 500px; /* Set your desired width */
    height: 600px; /* Set your desired height */
}

VF:

<apex:page>
    <style>
        .chatWindow {
            width: 500px; /* Set your desired width */
            height: 600px; /* Set your desired height */
        }
    </style>
    <!-- Your chatbot embedding code here, ensure it has the class "chatWindow" -->
</apex:page>

LWC:

<template>
    <div class="chatWindow">
        <!-- Your chatbot embedding code here -->
    </div>
</template>

You can adjust the panel width and height for utility items in the Utility Bar settings, which indirectly affects the chatbot size.

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Dec 5, 2022, 10:41 AM

Requirement - My requirement is a Multilanguage chatbot based on customer choice.

the bot should work in the customer's chosen language.

I tried that one by creating dialogs, entities, and variables, in rule actions I have chosen set conversion language. And I added Translated content to my dialogue after activating it is not working based on customer Input. I have attached screenshots for better understanding. Can you please tell me how can I make this work?

Requirement - My requirement is a Multilanguage chatbot based on customer choice. the bot should work in the customer's chosen language.

#Einstein Bots #Einstein Chat Bots #Einstein Analytics #Salesforce

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Apr 1, 2020, 4:44 PM

Einstein Chat Bot Questions below.

I'm curious to hear if your school has expanded its use or interest in Einstein Chat Bots?

How are you using Chat Bots?

What is your experience setting-up the bot?

Are you interested in collaborating on open-source content?

5 comments

Kim Katzenmeyer (Salesforce)
Apr 18, 2020, 8:05 PM
@Kathleen Lueckeman @Jake Hornsby Thank You!!

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Jul 30, 2019, 4:44 PM

Hello,

Please help me with querying the BotEventLog object for the past dates with custom date range

I have been using multiple tools like Data Loader, WorkBench and DeveloperConsole to query on big objects, but getting different types of errors.

List of Errors:

Filters may not have any gaps within the composite key
a fatal error occurred. contact your administrator and provide the following error id workbench

any kind of help on BotEventLog object queries is useful.

Regards,

Naidu

2 comments

Hao Dong (Salesforce)
Aug 1, 2019, 1:34 PM
Hi, @Naidu Marella
, basically think BotEvenLog as an interim object that temporarily holds data before sending it to Einstein Analytics. The object is not versioned or documented, thus we do NOT recommend you build reports or custom implementation off it.
In the next couple release (safe harbor) we are working on the dialog level analytics which will provide you a documented and versioned object that exposes all the interaction details between bot and customer. Consider it would be a superset of the bot event log data but with structured data so you can report and act on it.

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Jan 29, 2019, 5:10 PM

Deepak - I saw your response for setting up Einstein Platform Services when attempting to build the intent training model with Einstein Chatbots. Following your instructions, I have not received an email when I turn Bots off then on again, and thus I am not able to associate the new self-signed certificate to the Einstein Platform Services.

Is there another way to do this? Because of this, I am still receiving the error "core.connect.api.ConnectInJavaException: To train your bot, create at least 2 dialog intents. Each intent requires at least 20 inputs." when hitting the Build Model button. I have over 20 dialog intents in a few different dialogs.

Any advice?

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Mar 5, 2018, 8:01 AM

#Einstein,#Einstein Chat Bots,#Service Bots

Hi all,

Is there any Required licence to get started with Einstein Bolt?

I am following this Video https://www.salesforce.com/video/1756700/ but I am not able to find "SERVICE CHATBOT" in my "Service Set Up"

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Feb 9, 2018, 8:01 AM

Is it possible to introduce Chat Bots into the customer community Portal?

Example:

Once the customer login into the community, like how live agent helps the customer in resolving questions, the same way can the bots interact with the customer?

Thanks,

Shobana.G