#Embedded Service5 discussing

@manish bandewar

Hi, I have not found info related to your issue. However, I recommend: 

a. Sign up in the Data Dev Slack Workspace (Link valid for 30 days) 

There, you will find the help-javascript-api and the dev-embedded-analytics channel where you may post your question. 

b. I would also recommend you to create a support case: 

If this post resolves the question, would you be so kind to "Accept this Answer"?. This will help other users find the same answer/resolution and help community keep track of answered questions. Thank you. 

Regards, 

Diego Martinez 

Tableau Visionary and Tableau Ambassador 

I found the answer for this:

In order to open a MIAW chat button programmatically, in my case via a button placed elsewhere on the page, you will need to use a javascript event. To be clear, you will be using the event conventionally, not in the method described here which would be more helpful in communicating one LWC to another. The MIAW chat is not an LWC itself, but the prechat is, so that made it so that I had to use a conventional JS event.

1. Go to your desired site and drop in the Embedded Messaging component with your MIAW chat that you want to use in the Experience Builder.

2. In the left side main menu, click Settings > Advanced > Edit Head Markup.

3. In the Head Markup editor, add a simple listener like so: 

document.addEventListener('launchMIAWChat', function(e){	embeddedservice_bootstrap.utilAPI.launchChat();});

4. Click Save.

5. Create an LWC that holds the button you want to use to trigger the chat. 

6. Make it so that button calls a method in the LWC JS file when clicked.

7. Within the method that gets triggered on click, dispatch a JS event to the document object that has a value that matches the value your listener is listening for. Make sure to double check this since this is an easy area to make a mistake that keeps the whole thing from working:

document.dispatchEvent(new CustomEvent("launchMIAWChat"));

8. Save and deploy to the org.

9. Add the button LWC to your page.

10. You should now be able to click and have the chat open right up whether it is hidden or not.

Hi Sreelekshmi,

Go through this links:

https://help.spatial.chat/hc/en-us/articles/360017769780-List-of-supported-browsers

https://help.salesforce.com/s/articleView?id=sf.snapins_chat_limitations.htm&type=5

Hope this will help you

Thanks

Piyush

Hello,

If you pop the Embedded Service Code on a new Visualforce Page you'd be able to determine what isn't working as expected here?

It could either be Experience Cloud adding it's own styling or the Channel Menu may not have the correct properties.

Are you able to try that to see what needs adjusting ?

Thanks Tom

Hello,

I've had several occasions where this has happened to me. 

As you've tested this on a visualforce page and in experience cloud you've managed to track down the cause as the website. 

I suspect there is something on the website which is overwriting this CSS property. 

Do you have a web developer that would be able to take a look at this for you?

Thanks Tom

Hello,

I've just tested this and you can only choose a different language using the language selector if you are a Guest User eg. a user that hasn't logged in.

When you choose a lanugage this seems to be added to the URL of the site eg.

/partner/s/?language=en_US /partner/s/?language=fr

Are you able to use this Language from the URL to customise your labels etc.?  Thanks, Tom