#Certification11 diskutieren mit

Hi all, 

I'm looking for current guidance on how a candidate under 18 can sit a 

Salesforce certification exam, and I can't find anything authoritative 

published since certifications moved to Trailhead Academy and Pearson VUE 

in July 2025. 

What I've done so far: 

- Searched the community, Salesforce Stack Exchange and the Help 

  documentation. Everything I can find on this either predates the 

  Trailhead Academy transition, or describes the Webassessor process, 

  which no longer applies. 

- Found anecdotal reports of minors holding certifications, but nothing 

  that explains the actual procedure, and nothing recent. 

- Contacted Pearson VUE directly about the exam delivery side: 

  identification requirements, whether a parent or guardian needs to be 

  present at the test centre, and whether the policy differs between a 

  test centre and an online-proctored exam. Awaiting their reply. 

What I still can't resolve is the Salesforce side rather than the 

delivery side. Registering involves accepting the Salesforce 

Certification Program Agreement, which is a contract. A minor doesn't 

have full contractual capacity, so I'd expect this to require a parent or 

legal guardian to sign or countersign — but I can't find any documented 

process for that, or any indication of where such a signature would be 

submitted. 

So, two questions: 

1. Has anyone here gone through certification as a minor, or supported 

   someone who did, since the move to Trailhead Academy? How was the 

   program agreement handled? 

2. Is there official guidance on this that I've missed? If it exists, 

   I'd appreciate a pointer. 

For context: I'm 17, based in Italy, preparing for the Salesforce 

Certified Platform Administrator exam and aiming to sit it in November. 

I'd rather establish the correct procedure now than discover a problem 

on exam day, or worse, have a credential questioned later. 

If there genuinely isn't published guidance on this, that seems worth 

documenting — I'm happy to write up whatever answer I get so the next 

person searching finds something current. 

Thanks, 

Aurelio 

Hello everyone, 

I’m having an issue with Salesforce Help that is preventing me from opening a Support Case.

I need to request a correction to my Legal Name in Trailhead Academy so that it exactly matches the legal name shown on my passport. I need to have this corrected before taking a Salesforce certification exam, in order to avoid any issues with my identity verification during the certification process. 

My Trailhead account is already connected to my Gmail account. However, when I try to access Salesforce Help and open a Support Case, the My Cases page enters an infinite refresh/redirect loop

and keeps refreshing continuously, so I am completely unable to create a case. 

I have already tried the following:

• Logging out and logging back in.
• Using a private/incognito browser window.
• Accessing Salesforce Help without other Salesforce sessions open.
• Logging in using the Gmail account that is linked to my Trailhead account.

The problem still occurs. In fact, after I log in with my Gmail/Trailhead account, the My Cases page starts refreshing continuously and never allows me to proceed.

Because of this issue, I cannot open the official Salesforce Support Case that I need in order to request my Legal Name correction. 

Could someone from the Trailhead/Salesforce Support team please help me with this issue or let me know if there is another official way to contact Salesforce Support

and submit my Legal Name correction request? 

I am ready to provide my passport as proof of my correct legal name through a secure Salesforce channel. 

Thank you for any help!