#Forums Community5 discussing

Hi @José Eduardo Pelcastre Ramírez, 

I personally recommend you to learn salesforce 

admin beginner module, it would definitely help you to understand the basics of salesforce and how salesforce features work. Here is the link:  trailhead.salesforce.com/content/learn/trails/force_com_admin_beginner

After completing the beginner module you should move to 

admin intermediate module. In this module you will learn more about the advance concepts of salesforce admin. Here is the link: trailhead.salesforce.com/content/learn/trails/force_com_admin_intermediate

Good luck in your salesforce journey.

Hi Inay, it looks like the API Access Control setting might not be available in all Salesforce editions by default. Usually, this feature is present in Enterprise, Unlimited, and Developer editions, but some Developer accounts may require additional permissions or enabling certain features. You might want to check your profile permissions or contact Salesforce support for clarification. By the way, just like mods unlock hidden features in GTA San Andreas Mod APK, these settings in SF can give extra control once enabled, making your account more powerful and customizable! 

This behavior is known to happen in Salesforce Communities (Experience Cloud) when a user’s access to a community is temporarily removed. 

When you remove a permission set or license that grants access to a specific community (like your Forums Community), Salesforce effectively revokes the user’s membership in that community. When this happens, the reputation points (which are tied to community membership records) can be reset or lost, while badges remain, since badges are stored at the global user level rather than the community level. 

🔍 Where Points Are Stored 

Community points are stored in the NetworkMember or Reputation tables — they are associated with the user’s membership record

for that specific community (Network). 

So, if that membership is deleted or re-created (which happens when permissions are removed and then re-added), the points data does not persist. 

🛠️ How to Prevent Future Loss 

To avoid losing user points: 

1. Suspend the user’s access instead of removing the permission set entirely.
   • Go to Setup → Digital Experiences → All Sites → Workspaces → Administration → Members, and deactivate the user’s membership instead of removing it.
2. Alternatively, freeze the user (under the User record) rather than removing their community access permissions.
   • This keeps all their underlying community data, including points, intact.
3. If points are critical, you can export the Reputation table periodically for backup and restore reference.

💡 Additional Insight 

This isn’t necessarily a “bug,” but a

suggestion to improve this behavior — you may want to upvote it so Salesforce prioritizes it in a future release. 

Just like a

emphasizes precision in every recitation detail, Salesforce requires precision in managing community memberships — a small change in permissions can have ripple effects on stored data like reputation points.